Shipping policy

This Shipping Policy describes how Prep & Order (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

All orders are processed as quickly as possible.
Orders are not processed, shipped, or delivered on weekends or holidays.

Processing times may vary depending on order volume.
We will notify you by email if there is a significant delay.

Shipping Times

  • Domestic Shipping (within US): Estimated delivery time is 7-14 business days.
  • International Shipping: Estimated delivery time is 14-31 business days. Delivery may vary depending on customs clearance and the destination country.

Please note: delivery times are estimates and not guaranteed.

Shipping Costs

  • All orders are shipped free of charge. No minimum order value applies.

Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking number. You can track your package at any time using the link provided.

Shipping Restrictions

We currently do not ship to: Alaska, Puerto Rico and Hawaii.

Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).

Customs, Duties, and Taxes

Prep & Order is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.

Damaged, Lost, or Delayed Shipments

We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.

For missing packages or delayed shipments beyond the estimated timeframe, please contact us at prepandorder@gmail.com, and we will assist where possible.

Contact Information

If you have any questions about this Shipping Policy or your order, please contact us at:

📧 prepandorder@gmail.com